Help center

Finding your pet's microchip number

• Paperwork: check adoption papers, breeder documents or vaccination records. The number is often on a barcode sticker.
• Your vet: the clinic that implanted or checked the chip usually has the number in your pet's records.
• A scan: any veterinary clinic or animal shelter can scan your pet to read the number.

Most microchip numbers are 15 digits. Some older chips use 9 or 10 digits, or include letters. PetChipHub accepts numeric chip numbers of 9–15 digits. You can type spaces or dots and we'll remove them.

Registering a pet

1. Go to Register your pet and choose New registration.
2. Enter the microchip number, your pet's details and your contact details.
3. Review the summary, choose your registration option and pay by card.
4. You'll see a confirmation page and get an email. An account is created for you automatically. Set a password to log in later.

If you close the page before paying, the registration isn't active. Start again and your details will be saved to the same record.

Updating your contact details

Keeping your phone number and email current is the most important thing you can do. To update them:

1. Log in and open My Account.
2. Choose Edit details next to any pet. Your phone number and address apply to every pet on your account.
3. To change the email address you log in with, choose Change email address.

Correcting a mistake

You can fix most details yourself, including a mistyped microchip number, using Edit details in My Account. If you can't log in or something can't be changed, contact support with the microchip number and what needs correcting. Please email us from the address on your account.

Ownership transfers

If you've adopted, bought or been given a pet that's already microchipped, use Transfer ownership to register the chip with your own contact details. You can add the previous keeper's name and phone if you know them. That helps if there's ever a question about the transfer.

If you're rehoming a pet, give the new owner the microchip number and remove the pet from your account (My Account → Remove) once they've registered.

If your pet is lost

1. Log in and choose Report lost next to your pet. You can add a description and photo.
2. Your listing appears on the public Lost Pets page once approved, and anyone who looks up the chip will see your pet is missing.
3. Contact local shelters, animal control and vet clinics, and check your phone number is up to date.
4. When your pet is home, choose Mark as found.

If you've found a pet

Ask a vet or shelter to scan for a microchip, then look up the number. If it's registered with us, you can send the owner a message once you've created a free account. We review messages before forwarding them, and the owner's personal details aren't shared with you. If it isn't registered with us, try the AAHA Universal Pet Microchip Lookup.

Cancellations & refunds

To cancel a registration and request a refund, email support@petchiphub.com from the email address on your account. Include your pet's name and microchip number. Each request is reviewed individually under our refund policy, and we'll reply by email.

If you just want to stop using PetChipHub, you can remove a pet or delete your account yourself in My Account.

More questions

Still stuck? Contact support.